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Maintenance & Field Service

Customer asset registry · Preventive maintenance · SCADA/IoT auto-tickets · Engineer dispatch

Predictive Maintenance alert

Active assets

2,418

+38

MTBF (hrs)

14,820

+620

MTTR (hrs)

4.2

-0.6

SLA compliance

97.8%

+0.4 pp

High-Risk Assets

DGA + RUL prediction

Asset	Model	Site	Health	Last DGA	Risk
TX-44219	1500kVA 22/0.4kV	PEA Khon Kaen Sub-3	62	Oct 14	Acetylene rising — RUL ~90d
TX-44102	500kVA Pad-mount	MEA Pathumwan F-12	88	Sep 28	Normal
RMU-7818	24kV 630A	PEA Lampang	94	—	Normal
INV-2201	Solar Inverter 250kW	Banpu SPP-08 Rooftop	71	—	Yield -4% vs string avg
TX-43901	2500kVA Power TX	EGAT Mae Moh Sub-2	81	Oct 02	Bushing seal inspection due

Predictive Maintenance Agent

Alert

Critical anomaly

TX-44219 (PEA Khon Kaen Sub-3): Acetylene at 3.2 ppm (threshold 2 ppm). Pattern matches stage-2 thermal fault. RUL: ~90 days. Auto-dispatched WO-8821 with K. Somchai for Nov 13.

Field Engineer Dispatch

Live ticket board · auto-assignment by skill, location, SLA

WO-8821P1

Asset TX-44219

Engineer: K. Somchai

ETA: Nov 13 09:00

On track

WO-8822P2

Asset INV-2201

Engineer: K. Niran

ETA: Nov 14 13:00

On track

WO-8823P3

Asset TX-43901

Engineer: Unassigned

ETA: —

Agent suggests K. Pong

WO-8820P2

Asset RMU-7818

Engineer: K. Arthit

ETA: Nov 12 10:00

Closed